Refund/Cancellation Policy
STUDENT RESCHEDULE OR CANCELLATIONS (PFI)
Because Hawaii Freedive Company has the highest commitment to quality courses with small instructor to student ratios, we book our instructors in advance and are unable to issue refunds for cancellations on the course. However, we can issue a credit on account (with administration fees) if you need to reschedule your course date. The fee schedule is as follows:
- More than 14 days notice: you can move to another course location and/or date with only a $75 administration fee. You can log into your account and cancel/change the course yourself.
- Less than 14 days notice: you can move to another course location and/or date with an administration fee of 25% of the total course cost. You will need to contact your instructor to have this done.
- 7 days notice: you can move to another course location and/or date with an administration fee of 50% of the total course cost. You will need to contact your instructor to have this done.
- Less than 7 days notice or no notice: you may lose your full course payment. Please contact your instructor to have this done.
If you are registered for a course that requires additional fees (such as hotel and travel) and we are not given at least 2 weeks notice of change, then such fees may be deducted from your course deposit as well as any change fee.
If we have to cancel a course due to conditions or instructor health we will make every effort to reschedule as soon as possible with the same group of students and you will have the option to bump to any future equivalent course already on the calendar.
Your credit will be with the instructor through which your original course was booked and will expire one year after date of purchase.
Deposits on special order gear/equipment items are non-refundable once item has been ordered.
Gear returns are accepted for full refund for gear still in new condition.